怎樣用英語禮貌地投訴?

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內容簡介

在消費者對服務感到不滿意時,通常可以向商家投訴,用英語投訴時,用哪些句式和字語聽起來才更禮貌?哪些單字可以被用來加強語氣,突出對某件事情感到 「非常」 不滿?看影片,學習用英語禮貌地投訴。

文字稿

Sometimes we need to complain. But, how can we do this politely and in a British way?

First, we can begin ‘would like to’ to say what we want.

Hi, I would like to speak to the manager. Yes, I’d like to complain.

We can say ‘I am unhappy about’ plus a noun phrase.

Yes, I am unhappy about my late delivery.

We can also add ‘very’ or ‘really’ to make this stronger.

Yeah, I’m really unhappy about this.

We can also say ‘it’s unacceptable that’ plus a clause.

Yeah, it’s unacceptable that my delivery is late.

Remember, don’t lose your temper. This means don’t ‘become too angry’. It’s rude to lose your temper. This is good advice – we can say this to people who are angry with us.

Alright! Don’t lose your temper.

用法總結

用 「would like to」 提出 「想要」 投訴。

  • I would like to speak to the manager.
  • I’d like to complain.

用 「I am unhappy about + 名詞片語」 的結構表示 「我對…不滿意」。使用副詞 「very」 或 「really」 來加強語氣,表示 「非常」 不滿。

  • I’m unhappy about the food.
  • I’m really unhappy about the food.
  • I’m very unhappy about the quality of the product.

用 「It’s unacceptable that + 從句」 的結構表示 「… 是不能接受的」。

  • It’s unacceptable that you forgot my order.
  • It’s unnacceptable that you expect me to pay for the damaged goods.

注意,不要 「lose your temper(發脾氣,發火)」。

  • Stop shouting – don’t lose your temper.