內容簡介
在消費者對服務感到不滿意時，通常可以向商家投訴，用英語投訴時，用哪些句式和字語聽起來才更禮貌？哪些單字可以被用來加強語氣，突出對某件事情感到 「非常」 不滿？看影片，學習用英語禮貌地投訴。
文字稿
Sometimes we need to complain. But, how can we do this politely and in a British way?
First, we can begin ‘would like to’ to say what we want.
Hi, I would like to speak to the manager. Yes, I’d like to complain.
We can say ‘I am unhappy about’ plus a noun phrase.
Yes, I am unhappy about my late delivery.
We can also add ‘very’ or ‘really’ to make this stronger.
Yeah, I’m really unhappy about this.
We can also say ‘it’s unacceptable that’ plus a clause.
Yeah, it’s unacceptable that my delivery is late.
Remember, don’t lose your temper. This means don’t ‘become too angry’. It’s rude to lose your temper. This is good advice – we can say this to people who are angry with us.
Alright! Don’t lose your temper.
用法總結
用 「would like to」 提出 「想要」 投訴。
- I would like to speak to the manager.
- I’d like to complain.
用 「I am unhappy about + 名詞片語」 的結構表示 「我對…不滿意」。使用副詞 「very」 或 「really」 來加強語氣，表示 「非常」 不滿。
- I’m unhappy about the food.
- I’m really unhappy about the food.
- I’m very unhappy about the quality of the product.
用 「It’s unacceptable that + 從句」 的結構表示 「… 是不能接受的」。
- It’s unacceptable that you forgot my order.
- It’s unnacceptable that you expect me to pay for the damaged goods.
注意，不要 「lose your temper（發脾氣，發火）」。
- Stop shouting – don’t lose your temper.
